When the stakes are high for you, other employees, or the organization, there are risks that should not be ignored. Leaders often need to provide sensitive feedback, confront disrespectful behavior, or work with a difficult client. How leaders handle critical conversations has the power to make or break an organization over time. This course provides tools to develop and have a critical conversation in which stakeholders’ perspectives can be shared and heard to create effective outcomes. You will have the opportunity to develop useful strategies and enhance your ability to successfully navigate these situations.