The People Skills in the Workplace Series consists of multiple interactive and practical programs designed to help professionals develop essential interpersonal skills needed for workplace success. These programs focus on communication, teamwork, conflict resolution, emotional intelligence, and leadership to foster a collaborative and productive work environment. Participants engage in hands-on activities, role-playing, and scenario-based learning to enhance their ability to build strong relationships, manage workplace dynamics, and contribute effectively to organizational goals.

For an option to select these topics as individual programs, scroll to the bottom for links to program pages.

Managing Conflict: March 4, 2025

Managing conflict is more than teaching interpersonal, communication, and conflict diffusion skills. It is providing skills to prevent conflicts before they arise. Although it is impossible to eliminate conflicts entirely, organizations where managers and employees are more competent in managing conflicts realize financial benefits including reduced turnover and absenteeism.
Business Communications: March 19, 2025

Today’s organizations depend on a wide variety of communication formats. In this program, participants will learn principles of communicating clearly and concisely so they can maximize efficiency, make better decisions, and facilitate more impactful collaboration.
This hands-on class provides a framework for one-on-one conversations, presentations, presenting feedback, and internal and external messaging and is ideal for managers of people and/or projects.
Creative Problem Solving: April 1, 2025

With the fast pace of business and with limited resources and time, doing the comfortable, quick, and easy thing to solve problems is common. Another obstacle to creative problem solving is that the real problem is not always clear. Creative problem solving allows individuals or groups to explore potential solutions despite a true problem identification. The process is less structured and provides an opportunity to discover open-ended solutions. It allows for new perspectives to flourish and for organizations to build an on-going culture of creativity.
Delegating for Mutual Success: April 15, 2025

Managing others can be a tough job. Between completing your own projects, guiding team members to solve problems and helping others supervise, your day can fill up before you know it. Delegating for Mutual Success is an interactive and practical program designed for current or prospective managers to create a hands-on approach to delegation. This course will help you become more efficient and proficient with information on delegating, time and task management and communication.
Critical Conversations: May 6, 2025

When the stakes are high for you, other employees, or the organization, there are risks that should not be ignored. Leaders often need to provide sensitive feedback, confront disrespectful behavior, or work with a difficult client. How leaders handle critical conversations has the power to make or break an organization over time. This course provides tools to develop and have a critical conversation in which stakeholders’ perspectives can be shared and heard to create effective outcomes. You will have the opportunity to develop useful strategies and enhance your ability to successfully navigate these situations.